• Claim Notice Period: In the event that goods are damaged or lost during transit, you must submit a formal claim to us within twenty-four (24) hours of receipt. To be considered valid, the claim must be accompanied by a continuous, unedited unboxing video clearly demonstrating the condition of the parcel and the damaged goods.
• Claim Submission Channel: All claims must be submitted electronically via email to [email protected]. Upon verification of the claim, we shall, at our sole option, arrange for either a monetary refund or a reshipment of the goods. Where applicable and pre-authorized, we shall bear the return shipping costs.
• Exclusions from Liability: No refunds, reshipments, credit notes, or compensations shall be granted under any circumstances involving:
Incorrect, incomplete, or out-of-date delivery addresses provided by you.
Damage, deterioration, or loss resulting from improper storage, handling, or environmental conditions after delivery.
Dissatisfaction predicated upon subjective individual preferences, including but not limited to taste, flavor profile, aroma, or minor cosmetic packaging imperfections.
Dissatisfaction with product conditions inside sealed packaging where you did not explicitly request a pre-shipment inspection.
• Inspection Waiver: For sealed products, no claims, objections, or disputes regarding the unsatisfactory physical condition of the goods shall be entertained or actionable if the User failed to explicitly request an inspection by us prior to shipment.
• Redelivery Fees: If a consignment is returned to us due to an incorrect/incomplete address or failure to collect by the User, you shall bear all costs associated with the return logistics and subsequent redelivery. Redelivery shall be billed at a minimum charge of HKD100, though the actual cost may vary depending on the rates charged by the designated courier company.
For further details, please refer to Terms and Conditions.
Contact: [email protected]
• 申索通知期： 如貨物在運輸途中損壞，閣下必須在收到貨物後 24 小時內向我們提交正式申索。申索必須隨附一段連續、未經編輯的開箱影片，清晰展示包裹狀況及受損貨物，方為有效。
• 申索提交渠道： 所有申索必須透過電子郵件以電子方式發送至 [email protected]。經核實申索後，我們將安排退款或重新發貨，並承擔退貨運費。
• 責任免除： 在下列任何情況下，均不予發放退款、重新發貨、折讓單（Credit Notes）或賠償：
閣下提供了不正確、不完整或不符現況的送貨地址。
交付後因存放不當、處理不當或環境因素而導致的損壞或變質。
基於個人偏好的不滿意，包括但不限於口感、風味、香氣或包裝上的微小外觀瑕疵。
對原裝密封包裝產品的不滿意（而閣下在發貨前並未明確要求進行發貨前檢查）。
• 放棄檢查之聲明： 對於原裝密封產品，若用戶在發貨前未能明確要求我們進行檢查，則對於貨物狀態不佳之情況，任何申索、異議或爭議均不予受理，亦不構成起訴理由。
• 重新發貨費： 如貨物因地址不正確／不完整或用戶未能收取而被退回給我們，閣下須承擔退回及後續重新發貨相關的所有費用，每次收費最少HKD100，實際費用可能因指定快遞公司的收費標準而有所不同。
詳細內容請參閱本公司之完整條款及細則。
客戶服務聯絡電郵： [email protected]
